Chuck Keith

Experience

• that NetworkChuck guy · NetworkChuck

  Oct 2014 - Present

• UC Engineer · Xceptional Networks, Inc.

  Jun 2017 - Present

• Trainer · CBT Nuggets

  Jan 2018 - Jun 2020

• Network Telecommunications Engineer · PrimeLending, A PlainsCapital Company

  Nov 2016 - Dec 2017

  Part of a team responsible for the support and design of an Enterprise Cisco Telephony and Network Infrastructure Technologies Collaboration Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Contact Center Express (UCCX) Cisco MediaSense Cisco Webex Messenger Cisco Voice Gateways (2900, 2800) Cisco CUBE (3925) Network Cisco Switches (2960, 3850, Nexus 5K, 7K) Cisco Routers (6500, ASR1000, 4400, 4300, 2900) Cisco ASA (5525X, 5555X) EIGRP, BGP, OSPF, VSS, HSRP...etc

• Senior Network and Telecommunications Engineer · Supreme Lending

  Oct 2012 - Nov 2016

  I am member of an Infrastructure Team in which we all of us wear multiple hats. Primarily I am the Network and Voice Engineer but I assist on the systems side on regular basis. ✔ Key Accomplishments: ✔ ★Collaboration • Migrated VoIP Infrastructure from CUCM/CUC 7.x to CUCM 9.x, 10.x, 11.x. - Deployed Cisco UCS Servers - Deployed Cisco Unified Presence Server and the Cisco Jabber Client • Deployed Cisco Expressway MRA (Jabber Remote Access) • Deployed UCCX (Cisco Unified Contact Center Express) - Setup UCCX cluster - Designed and deployed multiple call scripts for over 50 agents • Designed and facilitated the install of two SIP trunks for corporate and co-location sites ★Security • Deployed Cisco ASA Firepower Services on two Cisco ASA 5525X's - Deployed IPS, URL Filtering and Malware Protection • Setup and deployed multiple Cisco ASA 5505's to branch offices with redundant links using IP SLA. • Configured QoS on ASA 5505's at branch offices to maximize bandwidth and protect VoIP traffic ★Network • Installed Cisco Catalyst 2960X Switch Stacks on multiple floors • Designed and facilitated an install of redundant p2p links between our corporate site and co-location site. • Deployed Cisco Meraki wireless solution ✔Skills✔ ★Collaboration CUCM 7-11.x ♦ CUC ♦ UCCX ♦ UCCX Scripting ♦ Cisco Expressway ♦ SIP ♦ PRI ♦ Voice Gateways ♦ Zoom Call Recording ♦ CUBE ♦ Cisco Jabber ♦ Presence ★Networking/Security Routers (4431 ISR, 2900, 891, 3800) ♦ Switches (2960X, 3750X, Nexus 3K, 5K, 3560) ♦ Firewalls (ASA 5525X, 5540, 5505) ♦ Cisco Meraki APs ♦ OSPF ♦ EIGRP ♦ BGP ♦ Switching Technologies (802.1X, Port Security, Stackwise...etc) ♦ Cisco FirePower Servicies (IPS, URL Filtering, Malware) ★Servers VMware ♦ Microsoft Server 2003, 2008, 2012 ♦ Microsoft Exchange 2010 ♦ Microsoft Terminal Services ♦ Active Directory ♦ Group Policy ♦ Linux

• IT Support Specialist · Supreme Lending

  Jan 2012 - Oct 2012

  -Helpdesk Support for 500+ users

• Account Manager · EZ-FLO International

  Jul 2011 - Jan 2012

  -Inside sales -Manage accounts of current clients -Maintain working knowledge of SAP -Outbound calls to prospective clients -Generate new and repeat sales by providing product and technical information in a timely manner -Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

• Customer Service Representative · XPS Solutions

  Nov 2010 - May 2011

  • Received inbound calls assisting customers of Self-Storage Facilities o Call volume between 90-140 calls per day • Made outbound calls to prospective customers • Assisted and supervised the training of new agents

• Short-Term Missionary · Rescue Ministries

  Jul 2010 - Sep 2010

  • Organized outreach events and oversaw all evangelistic missions • Participated in street evangelism as well as humanitarian efforts • Created and maintained Facebook page, Twitter account and website • Produced and edited videos and posted on website • Supported computer systems for ministry

• Barista · Starbucks Coffee Company

  Aug 2009 - Mar 2010

  • Preparation of various coffee related beverages; • Constant multi-tasking and crowd management; • Promotional selling of retail items; • Cash register; • Listing and performing multiple tasks during shifts; • Daily recording of service and store quality;

• Call Center Agent · Global Expeditions

  Jan 2009 - Apr 2009

  Outbound calls to leads promoting mission trips Met weekly recruitment quotas *Contact Heather Murphy, former Call Center Supervisor, for reference: 703-927-5649

• Customer Service Associate · Blockbuster

  Jan 2008 - Dec 2008

  • Maintained front counter and performed cashier duties • Sold entertainment and electronic products. • Met and exceeded weekly and monthly sales goals.

Education

• Western Governors University

  BS in Information Technology—Network Administration (Partial) · 2014 - 2016

• Rockwall-Heath High School

  Diploma · 2006 - 2008

Skills

Customer Service · Computer Repair · Customer Relations · Inventory Management · Cisco Technologies · Networking · Network Administration · Network Design · Barracuda Spam Firewall · Barracuda Spam Filter · Microsoft Exchange · Windows Server · Troubleshooting · Software Documentation · Technical Support · Call Centers · Training · Sales · Management · Vendor Management · Servers · SharePoint · Visio · Access · Active Directory · Recruiting · Windows XP · Disaster Recovery · Data Center · Help Desk Support

Recent posts (12)

• VideoOct 18, 2026

  The absolute BEST way to learn is to turn your own home network into a lab! ——-> Break things, treat your home like an enterprise network, and use those CCNA best practices right now. Go build it!! ☕️💻 https://academy.networkchuck.com/course/premium-summer-of-ccna

• VideoOct 17, 2026

  Why do I have 6 different VLANs at my house? simple answer is........ SECURITY! I don't let everyone on one massive network. ——-> I use /24 subnets to lock things down! 💻 - One VLAN for my employees 👥 - A totally separate VLAN for my servers 🖥️ They CANNOT talk to each other unless I say so! VLANs give you the ultimate boundary to set rules on who can access what and control internet traffic.

• VideoOct 17, 2026

  Flushing the toilet kills our network! What would you make your AI agents investigate? Go watch the FULL VIDEO here: https://youtu.be/7RVf25Rg0Mc

• ImageOct 16, 2026

  I'm building a monitor for my studio toilet with a Raspberry Pi. A float switch in the tank tells the Pi every time it flushes. If the tank stays low for 2 minutes, the toilet is probably running, and it throws a warning. 10 minutes and it goes critical. ....and as you can see, the Pi is currently unreachable. 😅

• ImageOct 15, 2026

  One of my new favorite ways to brew coffee. ——-> canadiano It makes my coffee smell and taste a bit like the wood it’s made of....which is weird and I’m not sure how I feel about it. But the flavor is good. ☕ brewing Default Route: ntck.co/defaultroute 🪵 the brewer: canadiano.co

• VideoOct 15, 2026

  AI does NOT understand the crazy, real-world politics of IT and AI has NEVER lived through the actual IT nightmares You need to get out there, learn the real-world skills, and master your craft

• VideoOct 14, 2026

  "A sword is only as good as the man who wields it."

• VideoOct 14, 2026

  I said I didn't get GrokBot. I get it now. 🤖 I'm a power user (Hermes, Claude Code, all of it), and GrokBot was the first one that was just easy. Have you tried it yet? #GrokBot #AI #AIagents #tech

• VideoOct 13, 2026

  Seriously, let your passion be your hobby. If you want real success, you need to chase what you are GOOD at.

• ImageOct 13, 2026

  This is how I'm monitoring my Hermes agents: - Set up Checkmk - Configure a custom script to monitor: - AI model subscription (OAuth) - Cron jobs - Memory health - ...and whatever else I can think of. I show how to do this in my latest video. https://youtu.be/Bjifz55TTPI

• ImageOct 12, 2026

  Setting up monitoring software for your homelab (and business) is a huge pain. That's why I usually don't do it...or I start and never finish it. I started using Checkmk a few weeks ago, the free, open-source software that can monitor literally everything....and I think this one is going to be a different story for me. Why? Because I can connect any of my AI agents to it to manage the monitoring for me. I set up a few things myself to see how things work and what it can monitor. Then...I just gave my AI agent the keys and it added ALL of my stuff, all of my infra, Docker containers, Proxmox VMs. It set up alerts and graphs and dashboards. I'm hooked. https://youtu.be/Bjifz55TTPI

• ImageOct 12, 2026

  Setting up monitoring software for your homelab (and business) is a huge pain. That's why I usually don't do it...or I start and never finish it. I started using Checkmk a few weeks ago, the free, open-source software that can monitor literally everything....and I think this one is going to be a different story for me. Why? Because I can connect any of my AI agents to it to manage the monitoring for me. I set up a few things myself to see how things work and what it can monitor. Then...I just gave my AI agent the keys and it added ALL of my stuff, all of my infra, Docker containers, Proxmox VMs. It set up alerts and graphs and dashboards. I'm hooked. https://youtu.be/Bjifz55TTPI